Store policy
Order Processing & Delivery Time
Orders are processed within 1–10 business days, which includes selecting, preparing, and carefully packaging your plant. Once shipped, delivery usually takes 1–4 business days, depending on your location.
Because preparation begins immediately, we cannot accept cancellations once an order has been placed.
If temperatures in your area are below 45°F or above 90°F, please add a 72-hour heat pack (cold) or consider delaying your order (heat). Heat packs offer extra protection during transit, but cannot prevent damage caused by delays, depots, or late pickup.
Weather-related damage (cold or heat) is not refundable.
Plant Representation
The photographs on our website represent plants from the same growing lot. Unless the listing is labeled "One Of A Kind", the plant you receive will be very similar in size, appearance, and quality.
We grow our plants in uniform, consistent conditions, resulting in nearly identical plants within each lot.
Important Note Before Ordering
Please ensure you are familiar with the care requirements for the plants you purchase. Our responsibility is to deliver a healthy plant — once it arrives, it is the buyer’s responsibility to provide proper care, acclimation, and environment.
Note: Shipping insurance does not cover cosmetic issues such as bent leaves, soil shift, or broken flowers.
Shipping & Refund Policy
We take pride in how we package and ship each plant. Each order includes:
- A custom handmade wooden support structure
- A spacious box to prevent leaf bending
- Secure wrapping to minimize shifting
1. Dead-On-Arrival (DOA) Claims — 24 Hours
If your plant arrives dead or severely damaged:
- Contact us within 24 hours of delivery
- Send clear photos of the full plant, the wooden support, and the original packaging
- Photos must be taken before removing anything from the packaging
- The plant must not be trimmed, divided, or altered
Claims made after 24 hours cannot be accepted.
2. Weather-Related Damage
Weather-related damage is not refundable, including:
- Cold burn or freezing
- Heat stress
- Damage from border depots or forwarding centers
- Damage from late pickup
- Damage occurring after delivery
- Carrier delays that cause weather exposure
3. Returns & Satisfaction
If you're not satisfied, contact us within 24 hours of delivery. We’ll gladly assist as long as the plant is returned in its original condition and packaging.
- Refunds are processed after the plant is received and inspected
- Return shipping is paid by the buyer unless the plant arrived dead
- The plant must not be trimmed, separated, or altered
4. Flowering Plants
Flowers may not be present upon arrival. Natural bloom loss during transit is not considered damage.
"One Of A Kind" plants may arrive with blooms in different stages than pictured.
5. Delayed or Missing Shipments
Once shipped, delivery speed and handling fall under carrier responsibility. For transit or tracking issues, please contact your local post office or carrier directly.
6. International Shipping
International orders are at the buyer’s risk. We cannot refund or replace plants held in customs, delayed for over 6 days, confiscated, or damaged by weather during extended transit.
7. Address Accuracy
Please verify your shipping address before checkout. We cannot make changes afterward and cannot refund orders delivered to outdated or incorrect addresses.
We treat every case with care, and following the steps above helps us assist you quickly and efficiently.
🌱 Thank you for choosing 305 Greenery!