Store policy

❌ NO CANCELLATIONS

Because each plant is individually selected, prepared, and secured immediately after purchase, orders cannot be canceled once placed.

Because preparation begins immediately, we cannot accept cancellations once an order has been placed.

Orders are typically processed within 1–10 business days, which includes selecting, preparing, and carefully packaging your plant. Once shipped, delivery usually takes 1–4 business days, depending on your location.

❌ WEATHER-RELATED DAMAGE — VERY IMPORTANT

Weather-related damage (cold OR heat) is NOT refundable under any circumstance — with or without a heat pack.

Live plants are sensitive to temperature extremes during transit.

• If temperatures are expected to be below 45°F, a 72-hour heat pack may be added for limited cold assistance only.
• If temperatures are expected to be above 90°F, the safest option is to delay shipping until conditions improve.

Heat packs provide limited assistance during transit only. They DO NOT prevent damage caused by:

• carrier delays
• extended storage or pickup locations
• border depots
• late pickup
• post-delivery exposure

📸 DEAD ON ARRIVAL (DOA) CLAIMS — 24 HOURS

If your plant arrives damaged beyond recovery, you must:

1. Contact us within 24 hours of delivery
2. Provide clear photos of:
   • the entire plant
   • the wooden support
   • the original packaging
3. Photos must be taken BEFORE removing or altering anything

Claims submitted after 24 hours or without required photos cannot be accepted.

🪵 PACKAGING & NORMAL SHIPPING WEAR

Every plant is shipped using:

• Custom handmade wooden support
• Spacious protective boxes
• Secure wrapping

Minor cosmetic wear such as soil shift, bent tips, or a yellow leaf is normal with live plant shipping and is not refundable.

🔄 RETURNS (APPROVAL REQUIRED)

Returns must be approved before sending anything back.

Approved returns are accepted only if:

• The plant is in original condition
• The plant is in original packaging
• The plant remains attached to the wooden support

Return shipping is paid by the buyer unless the plant qualifies as DOA. Refunds are issued after inspection once the plant is returned.

🌸 FLOWERING PLANTS

Flowers are not guaranteed. Bloom loss during transit is normal and is not considered damage.

🚚 SHIPPING DELAYS

Once a package is accepted by the carrier, all delivery timing and handling are controlled by the shipping company. We are not responsible for carrier delays.

📮 ADDRESS ACCURACY

Please ensure your shipping address is correct. Orders delivered to incorrect or outdated addresses cannot be refunded.

🌍 INTERNATIONAL ORDERS

International orders are shipped at the buyer’s risk. No refunds or replacements for plants:

• in transit over 6 days
• delayed or held by customs
• confiscated
• damaged by weather during extended transit