FAQs

It is normal for your tracking information to temporarily display "USPS Awaiting Item" after you receive your shipping confirmation email. This simply means that your shipping label has been created and the package is being prepared for shipment or has not yet received its first acceptance scan from USPS.

Although packages are often scanned when they are picked up, USPS occasionally performs the first scan later in the shipping process. In these cases, the tracking may continue to show "USPS Awaiting Item" until the package reaches a USPS processing facility, at which point the tracking information will begin updating normally.

Once USPS performs its first acceptance scan, you will be able to follow your package's progress throughout its journey. We appreciate your patience and understanding while the carrier updates its tracking system.

It can certainly seem surprising when the shipping cost is higher than the price of the plant. However, shipping carriers determine their rates based on the package's size, weight, destination, and shipping service—not on the value of the item being shipped.

Many of our plants are offered at very competitive prices, but they still require the same careful packing and protection during transit. To help ensure every plant arrives in excellent condition, we secure each one using custom, handmade wooden supports and intentionally use spacious boxes to help prevent bent foliage, broken leaves, and other shipping damage.

As a result, even an affordable plant may require a relatively large, well-protected package, and the shipping cost can sometimes exceed the price of the plant itself—especially for larger plants or shipments traveling longer distances.

While we continually look for ways to keep our plants affordable, our highest priority is making sure every plant arrives healthy, secure, and ready to thrive. Thank you for your understanding and for appreciating the care we put into every order.

Shipping live plants is very different from shipping most other products. The cost is determined primarily by the carrier based on the package's size, weight, destination, and the shipping service required—not by the price of the plant itself.

To help ensure every plant arrives in excellent condition, we carefully secure each one using custom, handmade wooden supports that keep it stable throughout its journey. We also intentionally use spacious boxes to help prevent bent foliage, broken leaves, and other damage that can occur when plants are packed too tightly.

Because live plants require this extra protection, the shipping box is often much larger than the plant itself, and the overall package may weigh considerably more once all protective materials are included. These factors can make shipping costs higher than many customers expect, especially for larger plants or longer shipping distances.

While we continually look for ways to keep our plants affordable, our highest priority is making sure every plant arrives healthy, secure, and ready to thrive. Thank you for your understanding and for appreciating the care we put into every order.